Welcome to the official Order Changes & Cancellation Help Center for Aliapex.

You may be able to change or cancel your order depending on the current order status.

Can I Change My Order?

You may request changes to:

• Shipping address
• Product color
• Size
• Quantity
• Product variation
• Recipient information

Whether changes are possible depends on whether the seller has started processing or shipped the order.

Change Order Before Payment

Unpaid Orders

If your order has not been paid, you can usually edit order details directly.

Steps:

1. Go to My Orders
2. Select the unpaid order
3. Click Edit Order (if available)
4. Update your order details
5. Continue checkout

You may change:

• Shipping address
• Product options (size/color)
• Quantity
• Delivery preferences

Change Order After Payment

Paid but Not Yet Shipped

If payment is complete but the order has not shipped, contact the seller immediately.

Steps:

1. Go to My Orders
2. Select View Details
3. Click Contact Seller
4. Request the desired change

Examples:

• Change color or size
• Update shipping address
• Change recipient information

Please note:

⚠️ Changes are not guaranteed once order processing begins.

Sellers may already be preparing shipment.

Change Order After Shipment

Shipped Orders

Once an order has shipped, changes are generally not possible.

This includes:

❌ Shipping address changes
❌ Product changes
❌ Quantity updates

You may contact the shipping carrier if delivery support options are available.

How Do I Cancel My Order?

Cancellation depends on order status.

Cancel an Unpaid Order

Unpaid orders can usually be cancelled immediately.

Steps:

1. Go to My Orders
2. Select the order
3. Click Cancel Order
4. Choose a cancellation reason

No refund is needed because payment has not been completed.

Cancel a Paid Order (Before Shipment)

If the order has not shipped:

Steps:

1. Open My Orders
2. Select View Details
3. Click Cancel Order
4. Submit cancellation request

The seller may approve or reject the request depending on processing status.

Common Cancellation Reasons

• Ordered by mistake
• Wrong size or color selected
• Shipping time too long
• Found a better option
• No longer needed

If approved, the refund will usually begin automatically.

Cancel After Shipment

Already Shipped Orders

Orders that have already shipped usually cannot be cancelled.

In this situation, you may:

• Wait for delivery
• Request a return after receiving the item
• Open a dispute if eligible

Return eligibility depends on the seller policy and Buyer Protection.

Why Can't I Cancel My Order?

You may not be able to cancel if:

• The order has already shipped
• Seller processing is complete
• The order is under dispute review
• Delivery is already in progress

Please check your order status for available options.

What Happens After Cancellation?

If cancellation is approved:

Payment Refund

Refunds are generally sent to the original payment method.

Estimated Refund Time

Payment MethodEstimated TimeCredit/Debit Card3–20 business daysPayPal1–7 business daysWallet Balance1–3 business daysBank TransferMay vary

Bank processing times may differ.

Seller Refused My Cancellation Request

If the seller rejects cancellation:

The order may already be in processing or shipment preparation.

You may:

• Wait for delivery
• Request a return after receiving the item
• Contact the seller again
• Use Buyer Protection if eligible

Important Notes

Please remember:

• Earlier cancellation requests are more likely to succeed
• Orders shipped by the seller usually cannot be cancelled
• Product changes depend on seller approval
• Refund timing depends on payment providers
• Buyer Protection may apply to eligible issues

Need More Help?

Visit:

Aliapex Help Center

For assistance with order changes, cancellations, refunds, or shipping updates.